Frequently Asked Questions
Everything you need to know about your musical journey with Ukeuniverse.
Do you ship your instruments internationally?
Yes, Ukeuniverse ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How are the instruments protected during shipping?
We use professional-grade, custom-fitted padding and reinforced corrugated boxes to ensure your instrument arrives in perfect condition and ready to play.
What is your return policy for musical instruments?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it in its original condition for a full refund or exchange.
Are the ukuleles pre-tuned before they are sent out?
While we perform a quality inspection on every instrument, strings may settle during transit due to temperature changes. We recommend a quick tuning upon arrival.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and interest-free installment plans through our financing partners.
Do your products come with a warranty?
All our instruments come with a standard 12-month manufacturer's warranty covering any defects in materials or craftsmanship.